A1villa.com

Bookings

Frequently Asked Questions

A Question on Renting Our Villas... 

If you are new to renting a villa direct from the owners, then it may appear daunting - especially when you are not sure what to expect.  Over the years, we have answered many questions, as well as suggesting others that you may never think of asking.  Below are some of the more common questions we get asked. These 'frequently asked questions' relate to the villas, but please also read the Terms & Conditions associated with booking one of our properties.  

Why rent a private villa from the Owner?

When visiting the Kissimmee, Orlando and Walt Disney World area, there are two very simple reasons for renting a private vacation home: price and privacy.  By booking direct with the owner, you are less likely to pay overhead costs.  Also for the same price as a hotel room, you get a fully-equipped home with separate bedrooms for the family and even your own private pool.  You will be able to see photographs of the actual villa you would be staying in.

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Why choose our villas in Indian Wells?

Visiting Florida regularly since the early 1990s, we have stayed in many great rental properties located throughout the Kissimmee area.  However, we soon realised how much time we were spending in a car to get to restaurants, shops and theme parks.  It is only after looking at many rental communities that we found Indian Wells - which not only offers great villas, but also has restaurants and shops nearby, crazy golf and back-door routes to the theme parks.

Our vacation villas are equipped and maintained to offer everything you would expect and more.  Our villas are fully air-conditioned, have at least two televisions with premium cable and HBO movies, DVD player(s) with a movie library, CD hi-fi, wireless Internet, washing machine, tumble dryer, iron, ironing board, hair-dryers, clock radios, telephones (with free local calls and reduced cost long distance calls), board games and even a read-and-swap bookshelf.  In addition, we supply spare linen, all towels (including bath, pool & beach towels), clothes hangers and for smaller guests, a cot, high-chair and stroller.  The kitchens are fully equipped with a large refrigerator, oven, dishwasher, microwave, blender, coffee maker, toaster and all the crockery, cutlery, pans, plastic-ware, baking trays and other kitchen appliances you may need.  Our villas are licensed in accordance with the Florida state, have a monitored security system, child safety alarms, integrated smoke detectors and remote electric garage doors.  Villa: Elegant also has an electric barbecue-grill and a Nintendo Wii.  Both properties have fantastic private pool and sunbathing areas.

To give an accurate representation, this website shows pictures of our vacation villas, their interiors and the Indian Wells community.  All photographs are recent and representative of the current state and upkeep.

Throughout your stay at our villas, our local Management Company are available to resolve any issues or problems that may arise.  They operate on a friendly and personal basis, offering a valuable source of help.

In the current climate of rental property foreclosures, we are able to reassure our guests that our villas are managed professionally and effectively.  We have no intent to cease operations or to sell the properties.  As owners for over 10 years, we are continually investing and improving both of our properties to ensure they meet the requirements and expectations of all our guests.

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What is involved in booking our villas?

As professionals, we aim to make booking as simple as possible.  Therea are no catches and no hidden charges.  We always acknowledge receipt of payments with either a postal or e-mail confirmation letter, as well as providing on-line visibility of your booking through this website.  We offer fantastic villas at a great price, with straightforward Booking Terms & Conditions.  Booking our villas is as simple as 1-2-3...

1. Check availability of your dates
The easiest way is on the 'Rental Rates & Availability' page or if you prefer, feel free to contact us to discuss your plans.
2. Holding your dates

Where your dates are available and depending on the closeness of your arrival date, we can provisionally hold them for you.  This should enable you to finalise any other travel arrangements.  Where flights are yet to be released for your dates, depending on availability we may be able to hold a day or so either side.  To hold your dates complete the on-line booking form.

3. Confirming the booking

To confirm the booking, you need to complete a UK Booking Form (or US Booking Form).  We shall send confirmation of the booked dates once we have received the completed form and payment (where the arrival date is more than 8 weeks, this will be a 20% deposit).  

The balance of the rental cost and a security deposit are payable 8 weeks prior to your arrival date.  Approximately 2 weeks prior to your arrival date, we shall send you a pack of useful information, directions and how to access the villa.  For all payments received, we shall send you an invoice receipt through the post or by e-mail.  We are always available for any questions you may have on visiting the area or planning your visit - from rental car hire to deciding which theme parks and attractions might be best suited.

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Why do I need to pay a security deposit?

When paying the balance of rental costs, a separate refundable security deposit will also be payable as per the Booking Terms & Conditions.  The security deposit covers any damage, breakages or non-compliance (e.g. through negligence) during your stay in the villa.  Prior to your arrival and after your departure, our Management Company will inspect the property, following which the security deposit is fully refundable provided there is no report of a contravention to the Terms and Conditions.  

Like many owners of rental properties, we understand that breakages can occur.  However, we are more forgiving when any breakages (or damage) are reported to our Management Company immediately.  This allows time for them to rectify the problem and limit any inconvenience to you and future guests.

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Am I able to pay by credit card or in US Dollars?

Being based in the UK, we request that payments are made in Sterling where possible.  However, if you wish to make payment using your credit card, then the quoted US Dollar rental rate will be used.  Confirmation of booking will show the rental cost in the currency used to pay the deposit - which is also the currency which must then be used to pay the balance of the rental cost.  We cannot take a final payment in a currency different to that used for the deposit.

For US and Canadian persons who wish to make payment by check, this must either be drawn from a US bank or be a cashiers order.  

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What is included in the rental price of booking our villas?

The price includes pre and post-stay clean of the property, all utilities, wireless Internet, local telephone calls, use of all amenities, and linens.  Also included is full use of the community pool, tennis courts and park.  As this is a self-catering holiday, there is no daily maid service is provided and limited toiletries are provided upon your arrival.  

When telephoning long distance or international, the telephone must be activated with a credit card.  Although there is a daily activation fee (of around US$1), the reduced rates (5¢ to 8¢ per minute) should offset the overall price of a call.  Incoming calls to the villa is just like any normal land-line telephone number and will incur no supplemental fee.  Other than the cost of telephoning, the only additional cost is for pool heating, which is optional. 

All prices quoted are for booking a villa in its entirety (not per person), with no additional surcharges for under-occupancy.  The UK Sterling rates include the 13% sales tax, whereas the US Dollar rates exclude this sales tax - which must be added on.

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How do I get the address and keys to the villa?

Approximately 2 weeks prior to your arrival date, you will receive a comprehensive pack of instructions to locate the property.  This includes the address, telephone number and directions to the villa from Orlando International Airport (unless requested otherwise).  Listed also are instructions on how to access the key to the front-door as well as useful tips about vacationing in Florida.  Whether you are a first-time visitor or a regular to the Orlando area, we feel this information is essential to maximizing your stay at the villa.  Should you have any further questions, do not hesitate to contact us

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What happens if I have a problem during my stay?

Although very rare, we realise that problems can arise.  In addition to the pack we provide you with, there is  also useful advice, guidance and telephone numbers listed in the manual within the villa.  Between these and our Management Company, we aim to cover as many eventualities as possible.

For breakages or damage to items during your stay, no matter how insignificant it may seem, we request that these are reported to our Management Company immediately.  This is to enable our Management Company to replace items as soon as possible to minimise impact to both yourself and future guests.  We are more receptive to breakages when informed in good time, rather than finding out during the post-stay property check.

For ailments or medical assistance, you will find at least two walk-in medical centres nearby, a number of pharmacies and a dentist.  For anything more serious, the nearest hospital is located in the Walt Disney town of Celebration.   It is essential for any trip to the US that you have good travel insurance with adequate medical cover, as the country is predominately private healthcare.  Medical care with a stay in hospital would be very expensive and the European Health Insurance Card (EHIC) does not apply in the US.

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